Shipping & Delivery
At Veltio, we aim to provide a smooth and reliable delivery experience for every order.
Order Processing
Orders will be processed after payment has been successfully confirmed. Delivery may take up to 7 working days, depending on product availability, delivery location, and other circumstances.
Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, you may receive delivery updates or tracking information where available.
Delivery Within Singapore
We currently provide delivery services within Singapore.
Please ensure that the delivery address and contact details provided during checkout are accurate. Delays or failed deliveries caused by incorrect or incomplete information provided by the customer may be subject to additional arrangements or charges.
Delivery Delays
While we aim to deliver all orders within 7 working days, unforeseen circumstances such as high order volumes, delivery partner delays, weather conditions, or other circumstances beyond our control may affect delivery times.
If there is a significant delay with your order, our team will assist you accordingly.
Returns & Exchanges
At Veltio, we strive to ensure that our customers receive their orders in good condition and as described.
Returns
All return requests are reviewed on a case-by-case basis.
If you wish to request a return, please contact us as soon as possible after receiving your order and provide the following information:
- Order number
- Product details
- Reason for the return
- Photos or videos showing the product and issue, where applicable
- Any other information requested by our team
Our team will review the request and determine whether the item qualifies for a return, exchange, replacement, repair, or refund.
Product Condition
Where a return is approved, the product should generally be returned in its original condition, together with its original packaging, accessories, manuals, and other items supplied with the product.
Products that have been used, damaged, modified, altered, or are no longer in their original condition may not be eligible for return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide clear photographs or videos of the product and packaging to help us assess the issue.
Depending on the circumstances, we may arrange for a replacement, repair, exchange, or other appropriate resolution.
Refunds
Where a refund is approved, the refund method and amount will depend on the circumstances of the case.
Approved refunds will generally be processed using the original payment method, subject to the processing time of the relevant payment provider.
Warranty
Certain products may be covered by a manufacturer’s or supplier’s warranty. Warranty coverage and conditions vary depending on the product and brand.
Where applicable, customers may be required to contact the relevant manufacturer, authorised service centre, or supplier directly for warranty-related matters.
Important Information
All returns, exchanges, refunds, and warranty requests are subject to review and are handled on a case-by-case basis.
Additional terms may apply depending on the product, manufacturer, promotional offer, or applicable warranty conditions.
This policy does not affect any rights you may have under applicable Singapore laws and regulations.
If you have any questions regarding your order, delivery, return, exchange, or warranty, please contact our customer service team.
Thank you for shopping with Veltio.